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How to choose a letting agent


How to choose a letting agent checklist

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There are three ways to choose an agent:

  1. The traditional method is to visit offices or make online enquiries
  2. Research via property portals which agents market and let similar properties to yours
  3. A new method is to use comparison sites

Only consider agents who are members of ARLA, UKARLA/RICS.

As landlords are being fined on a regular basis for not abiding by the law, check how your letting agent keeps up with the latest regulations.


Ask the agent three crucial questions:

  1. What is your average void period for a property (the average is three weeks per year)?
  2. How many tenancy deposit disputes has the agent had in the last twelve months?
  3. Has the agent been reported to a property redress scheme, and if so, how many times in the last twelve months?

Find out on which portals and via which local media your property will be marketed.


Work out the costs of letting the property via an agent including renewal.


Ask how often periodic checks will be carried out under full management.

Check the terms of business with a legal lettings specialist.
Find out how long it will take for the tenant’s rent to hit your bank account.
What other services are offered, for example, run seminars, workshops, help with legal issues or property.


All our information is brought to you by Kate Faulkner OBE, author of Which? Property books and one of the UK's top property experts.
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