Checklists
Checklist provided by
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When you have a property problem, it’s important to find the source of the problem and then make sure you engage professionals to fix it. | |
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Don’t forget, whatever your property problem is there is usually a way to fix it, you just need to know who and how. | |
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Identify what the actual property problem is. For example it might be you are in negative equity, but the problem is you need to sell your home and buy a new one. | |
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Check what guarantees you have. For example timber and damp companies usually give a guaranteed period their work will last for. | |
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If the person/company has done work for you and you think there is a problem which is their fault, put this in writing, and make sure you have a record of them receiving your complaint. | |
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If a complaint is not resolved to your satisfaction, use their third party complaints procedure. |
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Work out who is the best person to deal with the problem. For example your purchase/sale might not be progressing; most chase the agent when it’s likely to be a problem for your solicitor/legal company. | |
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If the problem is property related, for example a leak, your insurance company may cover the cost and organise the work. Check your policy and call your insurance company. | |
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Make sure you get someone who is properly qualified to sort the problem out. For example a builder may be able to fix a damp problem, but you will need a surveyor to correctly identify what is causing the damp problem. | |
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For work on your home, only use qualified tradespeople and companies who have the right qualifications, belong to a trade organisation and have some form of third party complaints procedure. | |
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Be wary of anyone that comes to your door claiming there is a problem with your property which needs fixing and offering to fix it ‘for cash’. | |
